Terms of service
Terms of Service
These Terms of Service govern your use of The Operating Standard website and your purchase and use of our digital products, templates, tools, systems and downloadable business resources.
By accessing our website, placing an order or downloading a product, you agree to these Terms of Service.
1. About The Operating Standard
The Operating Standard provides digital business resources designed to support planning, management, operations, commercial control and business improvement.
Our products are educational and practical business tools. They are not a substitute for professional legal, accounting, tax, financial, employment, safety or other specialist advice.
2. Eligibility to Purchase
You must be legally capable of entering into a binding agreement in your jurisdiction to purchase from this website.
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.
3. Digital Products
Products sold through this website are supplied electronically unless expressly stated otherwise.
Product descriptions explain the files, templates, tools and other materials included in each purchase. You are responsible for reviewing those descriptions before completing your order.
We may update, improve or replace products from time to time. Unless expressly stated otherwise, purchasing a product does not entitle you to all future versions or upgrades.
4. Licence and Permitted Use
Unless a product includes different licence terms, each purchase grants the purchaser a limited, non-exclusive, non-transferable licence to use the purchased materials for their own personal or internal business purposes.
You may customise the materials for use within your own business.
You must not, without our prior written permission:
- resell, redistribute, sublicense or commercially exploit the files;
- upload the files to public or shared template libraries;
- provide the files to unrelated third parties for their use;
- claim our materials as your own original product;
- remove copyright, licence or ownership notices; or
- reproduce substantial parts of a product for competing commercial sale.
Reasonable internal sharing with employees, contractors and advisers working for the purchasing business is permitted where necessary for legitimate internal use.
5. Intellectual Property
All intellectual property rights in our website, product designs, templates, documents, spreadsheets, graphics, branding, written materials and other content remain owned by The Operating Standard or the relevant rights holder unless expressly stated otherwise.
Your purchase gives you a licence to use the product. It does not transfer ownership of the underlying intellectual property.
6. Prices and Payment
Prices are displayed in the currency shown at checkout.
Where applicable, Australian prices may include GST. Any applicable tax treatment shown at checkout forms part of the transaction.
Payment must be completed before digital products are supplied unless we expressly agree otherwise.
We may change our prices at any time. Price changes do not affect orders already completed.
7. Digital Delivery
Digital products are generally made available after successful payment through a download link, customer account, email or other electronic delivery method.
You are responsible for providing an accurate email address and maintaining access to the email account used for your order.
If you experience a genuine problem accessing a purchased product, contact us at admin@theoperatingstandard.co and we will make reasonable efforts to restore access.
8. Refunds
Refunds and remedies are governed by our Return and Refund Policy and applicable law.
Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded, including rights available under the Australian Consumer Law.
9. Product Use and Responsibility
Our products are intended to assist users with business processes and decision-making. You remain responsible for how you implement, adapt and rely on the materials.
You should obtain appropriate professional advice where your circumstances require it.
We do not guarantee that use of any product will produce a particular financial, commercial, operational, legal, compliance or business result.
10. Accuracy and Updates
We aim to provide accurate and useful materials, but business practices, legislation, standards and industry requirements can change.
You are responsible for checking whether a product remains appropriate for your circumstances and for obtaining current specialist advice where necessary.
11. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, consequential or special loss arising from use of our products or website.
Where liability cannot lawfully be excluded, our liability is limited only to the extent permitted by applicable law.
Nothing in these Terms excludes liability or remedies that cannot legally be excluded.
12. Third-Party Services
Our website may use or link to third-party services, software or platforms. We are not responsible for the availability, security, terms or content of third-party services.
Your use of those services may be subject to separate terms and privacy policies.
13. Prohibited Use
You must not use our website or products for unlawful purposes, interfere with the operation or security of the website, attempt unauthorised access, distribute malicious software, or infringe the rights of another person.
14. Suspension or Termination
We may restrict access to our website or digital products where reasonably necessary to address fraud, misuse, infringement, security issues or a material breach of these Terms.
This does not affect any rights you may have under applicable consumer law.
15. Privacy
Personal information is handled in accordance with our Privacy Policy.
16. Changes to These Terms
We may update these Terms from time to time by publishing a revised version on our website.
The terms applicable to a completed purchase will generally be those in effect when the order was placed, subject to applicable law.
17. Governing Law
These Terms are governed by the laws of Western Australia, Australia.
You submit to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from them, subject to any mandatory rights available under applicable law.
18. Contact
Questions regarding these Terms can be sent to: