Shipping policy
Digital Delivery Policy
The Operating Standard sells digital products only. We do not ship physical goods unless a product listing expressly states otherwise.
Delivery Method
After successful payment, your purchased digital product will be made available electronically. Depending on the product and store configuration, delivery may occur by:
- download link;
- email;
- customer account access; or
- another electronic method clearly communicated at checkout.
Delivery Timing
Digital products are generally available shortly after payment has been successfully processed.
In some cases, payment verification, fraud screening, technical issues or system delays may temporarily delay access.
Customer Email Address
You are responsible for providing a valid and accessible email address when placing your order.
If you do not receive your download or access instructions, please check your spam or junk folder before contacting us.
Access Problems
If you have completed payment but cannot access your purchase, contact:
Please include your name, order number and the product purchased.
We will make reasonable efforts to restore access or resend the purchased files.
No Physical Shipping
Because our standard products are delivered digitally:
- no physical parcel will be sent;
- no shipping fee normally applies;
- no physical delivery address is required unless otherwise stated; and
- shipping timeframes and carrier tracking do not apply.
Download Responsibility
Once access has been provided, we recommend downloading and securely storing your purchased files.
You are responsible for maintaining appropriate backups of files after download.
International Customers
Digital products may be purchased from supported international markets. Availability, taxes, currencies and payment methods may vary by location.
Refunds
Refunds and remedies are governed by our Return and Refund Policy and applicable consumer law.
Contact
For delivery or access assistance, contact: